Tax Bills & Payments

The best number to include with your payment is the Account Number, which you can find in multiple locations on the tax bill.

New York State Real Property Tax Law §922(3) states that property owners are responsible for all property taxes, which includes both the Combined Town & County tax bill and the School tax bill. Penalties are applicable whether or not the property owner receives a bill.

Please note that for property owners whose taxes are held in escrow, tax bills may be forwarded directly to the appropriate lending institution for payment. However, if you are responsible for paying the tax bill and have not received your bill, please call (585) 359-7035 to request a duplicate tax bill at no charge.  Tax information is also available through Monroe County’s Real Property Portal.

A Request for Change of Mailing Address form must be completed and sent to the Assessor's Office. You can reach the Assessor's Office at assessor [at] henriettany.gov (assessor[at]henriettany[dot]gov) or (585) 359-7032. 

You'll want to mail or take the bill to the bank responsible for payment.

Any time a due date falls on a day in which the Town Offices are closed, or if the Post Office is closed, payments will be accepted on the next business day without penalty or additional interest due.

Please feel free to contact the Town Clerk's Office to obtain tax information while out of town. You can also access the information online through Monroe County's Real Property Portal.

Many residents have their taxes escrowed with a lending institution. If you have property refinanced and the lending institution changes, it is the lender’s responsibility to contact us with any changes. However, if the bills are mailed prior to notification, it is the property owner’s responsibility to notify his/her lender.

If you have paid off your mortgage or refinanced your house and need future tax bills to be sent directly to you at the address listed on your tax bill, please read and complete the following document and return it to the Town Clerk’s Office. Although your lender is required to notify us of the change, by filling out the Bank Code Removal Request Form, our office will be able to ensure that any upcoming tax bill gets mailed to you in the event that our notification from your lender is not timely.

Exemptions will be noted on your tax bill under the "Exemption" section.

All exemptions are handled through the Assessor's Office. For more information, please call (585) 359-7032 or email assessor [at] henriettany.gov (assessor[at]henriettany[dot]gov). 

Please note that the “STAR” exemption stands for “School Tax Relief” and is therefore only found on the School tax bill.

If you wish to pay with a credit card or electronic check, you may do so on Monroe County's website.

Please note that all payments online will be subject to a convenience fee. 

Credit Cards: $2.75 service fee for transactions up to $100.00 / 2.75% service fee for any transactions greater than $100.00

Electronic Check: Payments using electronic check are charged a convenience fee on a sliding scale based on the amount of the payment.

In an attempt to keep costs down, the Town of Henrietta does not automatically mail a receipt for all received tax payments. The law states that we must mail receipts to property owners with accounts held in escrow, but do not need to mail a receipt UNLESS IT IS REQUESTED for accounts not held in escrow. There is a small checkbox on the payment stub that you should check off to request a receipt. A tax receipt will only be mailed if this box is checked off or if the account is held in escrow.

However, we ask that you consider assisting in our efforts to control costs and to help the environment by NOT checking the box and, instead, obtain your payment information online through Monroe County's Real Property Portal. As always, if you are unsure about what to do, we encourage you to contact us.

New York State law provides that if you are age 65 or over or disabled and you own residential property consisting of a 1, 2, or 3 family dwelling unit, you can designate an adult third party to receive a duplicate of your School and Combined Town and County tax bills.

You and the person you designate must both sign an application.  You may obtain an application in the Town Clerk’s Office or you can fill it out online. Please note that original signatures are required, so applications must be delivered by mail or in person to the address listed on the form.

Once the application is approved and filed, a duplicate of your subsequent School and Combined Town and County tax bills will be mailed to the third party until you notify us otherwise.

If paying by installment on the Combined Town and County tax bill, you’ll see there are four payment stubs on the second page of the bill, each with amounts and dates listed.  It can be confusing, so here’s what you need to know: The amount of interest owed is based on the date the payment is made.  What that means is that there is no interest on ANY payments made on or before February 10th – it doesn’t matter whether you’re paying the 1st, 2nd, 3rd, or 4th installment.  Conversely, there is interest on ALL payments made after February 10th, regardless of which installment. 

If you’re looking at the installment stub, the amount due is a correct amount as long as you’re paying within the date range listed.  Let’s use the third installment as an example:

• if you’re paying between March 1st and 31st, you’ll owe the amount shown;
• if you’re paying BEFORE March 1st, you’ll owe less interest.
• if you’re paying AFTER March 31st, you’ll owe more interest.

Additionally, even though there are date ranges listed on the installment stubs, you can make those payments anytime, so sticking with the third installment as an example, you don’t have to wait until March 1st to make a payment.  If you have the means to pay earlier, you can certainly do so – you’ll even save yourself a little bit of money.

For any questions about delinquent taxes, please contact Monroe County Treasury at mctreasury [at] monroecounty.gov (mctreasury[at]monroecounty[dot]gov) or (585) 753-1200.